Shipping Policy
All our products are created on demand, which means that your product will go into production shortly after your order has been processed.
After your payment has been posted, your order will go into our waiting queue for 12 hours before printing. During this 12 hours, you can change the order detail (change size, color, quantity, shipping address).
1. Shipping Fee Calculation
Shipping fee are calculated based on the following parameters:
- The destination of the shipment
- The shipping method selected
- The number of products in the order
- The weight of the package
Save on shipping – order more and pay less per item!
2. Production Lead Time
Most production times are typically within the specified ranges: 3-5 business days(in regular seasons), though they may be extended during holiday seasons.
Although 95% of our orders are completed within the estimated production time, there are a few cases where an order may unavoidably fall outside of the expected production window which results in delays.
Reason for delay:
The product failed quality control: Manufacturers will immediately reprint an item if it fails quality control. This reprinting process may require an additional 1-2 business days as the vendor has to recheck the image file, ensure their equipment is in good working order, and reprint the item.
Blank products on back-order: Our vendors keep inventory on hand for our most popular colors, models, and sizes of apparel. Occasionally a vendor may have trouble locating additional stocks when supplies run low. In these cases, we may move your order to a new vendor who is fully stocked, or authorize the use of a substitute blank product.
Please note that during high volume seasons or holidays, like Christmas and Thanksgiving, order volumes may double or triple. Our vendors staff up to accommodate these order volumes, but you may still experience 3-4 business day delays in production occasionally.
Please be aware that you may not get all items in the same order at the same time, as not all items are shipped chronologically. Products may have variances in which may affect their production times which results in different times that the order is shipped. The most common scenario that might cause orders to not be shipped chronologically are:
Your item most likely failed the quality control and the manufacturer is reprinting your item.
Your item is being printed in different manufacturing facilities resulting in different production times.
3. Shipping Lead Time
We work daily with our shipping providers to monitor timelines and optimize them. Shipping time can vary for both products and variants. Variances in shipping time can occur due to the following scenarios:
Increase in overall shipping times during the holiday peak season.
International orders with limited tracking as they go through customs and are being shipped by sea/air.
USPS orders that require extra delays during sorting.
Shipping time:
US: 5-7 business days
EU: 5-7 business days
CA: 5-10 business days
AU: 7-11 business days
Others: 10-21 business days
To ensure the fastest production and delivery times, we partner with major printing facilities worldwide. Your product will typically be produced and shipped from the nearest facility in your region.
All our shipments are provided with a tracking link in a shipment notification email. Please feel free to follow the tracking link to check your delivery status.
Note: Shipping time can take from 21 to 25 business days, the tracking is normal that there might not be timely updated of your parcel therefore please wait patiently.
We have also experienced instances where an order may take upwards of a month to deliver. Not all tracking events are updated in real-time, and this may cause a shipment to appear stalled at a particular place. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
Packages being handled by multiple carriers, when handed off to local carriers.
Local customs department processing time.
For these reasons, we are unable to guarantee a delivery date with certainty for deliveries. We will support reprint or refund if shipping time is over 30 days and meets the conditions in Reprint & Refund Policy.